Palm Application Development  Design and development of Palm applications Focus on improving sales force and customer service effectiveness, and ultimately better customer relationship Taking advantage of First Water's Chinese enabling capabilities		In 1999, First Water Technologies developed the Palm Insurance Agent Package for New York Life.
Integration with Corporate Database  Design and development of Palm and conduit applications Maximizing the effectiveness of Palm applications via integration with corporate databases Uni-directional and/or bi-directional data synchronization Managing access rights and data integrity Examples include inventory control system, customer relationship management (CRM) systems, etc.
Integration with the Internet  Design and development of Palm, conduit and web applications Information dissemination via the Internet, e.g., news, electronic books, etc. Prevention of free-riders making use of data encryption technology and user registration process